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Returns

IMPORTANT! Do not send any returns to the PO Box, they will not be accepted.  Please send any returns to the warehouse facility at: The GD Company, Unit H7/9, Blackpole East, Blackpole Road, Worcester. WR3 8SG.

All of our garments are checked prior to despatch but should still be checked before use, as we do not accept worn clothing back, unless a fault has quickly revealed itself after initial wear.  In such isolated cases the garments need to be washed before return.  Tights in particular will not be accepted back for any reason unless unworn.

Please ring for a returns authorisation number which must be clearly marked on the outside of the box as well as on the RETURNS NOTE. 

Any items returned without the correct paperwork will be charged a standard handling fee of £6.00 per parcel.  A 30% handling charge will be levied on all non-faulty goods returned.   Returned goods which are not faulty must be in their original unmarked packaging, and must be returned within 28 days of invoice.  Any necessary re-packing will be charged at £2.50 + VAT per item.  Please mark faults with sticky tape to identify the problem.  A receipt of postage should be obtained for all returned items.  Credit notes are issued on receipt of returned goods and your account is automatically credited.  Refunds to credit/debit cards will not be done automatically.

Please note that garments which are not regular stock items will not be accepted back for credit.  For reasons of hygiene we are unable to exchange or credit hats, wigs, underwear or non-clip earrings even if returned unworn.  CD’s, DVD’s and fabrics are also non-returnable.

Items purchased from our CLEARANCE or SALE are non-returnable unless faulty at time of delivery.  You must notify us within 7 days of any faulty goods.

Please be aware that returned items may take up to 28 days to be processed.